Creating a 5 Star Customer Experience to Drive Business Success

In today’s climate of cautious spending, becoming the business of choice is essential to long-term success.  Now more than ever, standing out from competitors and retaining loyal clients is critical.

A truly exceptional customer experience not only builds loyalty—it increases the perceived value of your products and services, and directly fuels double-digit growth in both sales and profits.

Join us for an exclusive event featuring renowned customer experience expert Mark Shaw, as he reveals why elevating your customer experience is crucial for sustainable business growth.

Gain valuable insights through real-world case studies from industry leaders—including Disney, Australia’s highest-rated theme park, top-performing hospitality providers, IT support firms, and cutting-edge global research linking five-star customer ratings to substantial profit gains.

Don’t miss this opportunity to transform your customer experience strategy and drive measurable results.

Secure your ticket today!

*Bookings Close Friday 13 June 2025 at midnight.

**Doors open 6.30am for 7am start

ABOUT MARK SHAW

Coach | Consultant | Customer Experience  Industry Leader

Renowned as Australia’s most successful Theme Park CEO of the past 20 years, Mark Shaw is the country’s leading customer experience coach and consultant. With an unparalleled ability to elevate guest experiences to drive profit and asset value growth, Mark has shaped some of the most iconic brands in the attractions and service industries.

At the core of his expertise is the SHAW THING CX approach, a meticulously honed framework called “ACE” (Amazing Customer Experiences). Developed from over 30 years of leadership experience with global giants like Westfield, Merlin Entertainments, Bounce Inc, and the award-winning Adventure World Perth, this framework delivers transformative results for any service-driven business.

A sought-after global keynote speaker, masterclass facilitator, and strategic consultant, Mark works with small to medium businesses and major corporations worldwide, helping them unlock extraordinary customer experiences that translate into lasting loyalty, revenue growth, and brand excellence.