Bank of Queensland, Mt Gravatt
At BOQ Mount Gravatt, we pride ourselves on our personal service, building real long-term customer relationships, and understanding our customer's needs, whether it's business banking, everyday accounts or low rate home loans. It is indeed possible to love a bank.
The Bank of Queensland (BOQ) is an Australian retail bank with headquarters in Brisbane, Queensland. The bank is one of the oldest financial institutions in Queensland, having begun as a building society. It now has 160 branches throughout Australia, including 65 corporate branches and 95 “owner managed” branches. It was established in 1874 as The Brisbane Permanent Benefit Building and Investment Society and was incorporated in 1887. It amalgamated with City and Suburban Building Society in 1921 and with Queensland Deposit Bank a decade later. It remained a savings bank come building society until a trading bank licence was obtained in 1942 in the name of Brisbane Building and Banking Company and subsequently changed its name to Bank of Queensland (BOQ) on 1 May 1970. The BOQ chose a franchise model as a key part of its expansion nationally across Australia in the early 2000s. Many of the bank’s branches are run as franchises, under which the bank pays franchisees commissions on the loans they generate, the deposits they source and other products they retail. BOQ refers to its franchisees as “Owner Managers”, and selects small business owners who have strong community relationships to set up a local branch in a suburb or town. BOQ’s aim is to offer local communities the security of a national bank combined with local know-how and a personal banker. Each branch owner is responsible for employing and managing the branch staff and all other operating costs associated with running the business whilst operating according to BOQ’s policies and procedures. BOQ is responsible for overall brand, policy, product, and operations. (Source: https://en.wikipedia.org/wiki/Bank_of_Queensland)
Delegate
C.C. Chiong
CC came to Australia at age 13 to attend boarding school and afterwards went onto the University of Queensland. On graduating with an Economics degree, he moved back to Malaysia where he worked for the Bank of Commerce, Malaysia for six years in Corporate Banking. In 2002, he decided to move back to Brisbane and worked for ANZ as a business banker for 8 years. In August 2010, CC took over as Owner-Manager of BOQ (Bank of Queensland) at Mt Gravatt. In December 2016, CC acquired the business of BOQ Moorooka and merged it with BOQ Mt Gravatt. CC was also fortunate enough to be the past President of the Southside Chamber of Commerce in the financial years, 2015 and 2016. When the opportunity to buy the BOQ Mt Gravatt branch arose, he was at a crossroads, should he stay in business banking or go into the face-to-face customer service side? In the eight years he’d been back in Brisbane he had worked at Capalaba, Springwood and Acacia Ridge and loved it. He enjoyed meeting people and helping them with achieving their goals, so he took the plunge and took over BOQ Mt Gravatt. CC is happily married to Angeline, who also works in BOQ Mt Gravatt. They have one daughter.CC Chiong
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